99.9% uptime
Service Level
Agreement
We guarantee high availability and responsive technical support
Support Levels
Response time depends on ticket priority
| Priority | Response time | Description | |
|---|---|---|---|
| Critical | Critical | 15 minutes | Server is down, production outage |
| High | High | 1 hour | Serious service issue |
| Standard | Standard | 4 hours | General questions and consultations |
Uptime Guarantee
We guarantee 99.9% server availability per month with round-the-clock monitoring.
0.0%
Monthly uptime
0 min
Critical incident response
0/7
Monitoring
Our Guarantees
DDoS protection
DDoS protection
Data backup
Data backup
24/7 server monitoring
24/7 server monitoring
Automatic incident notifications
Automatic incident notifications
Regular software updates
Regular software updates
Physical DC security
Physical DC security
Full SLA Document
The full text of the Service Level Agreement is available in the dashboard and upon request to the support team.
Support
Need Help?
Our support team is ready to help you 24 hours a day, 7 days a week